Policies

Reservations, Cancellations, No-Shows, and Late Arrivals

Avoid disappointment and help us make everyone’s experience smooth and stress-free:

First Visit? Please Reserve in Advance

Please make an account on Pushpress to sign up for your class, purchase your New Member Promo or Membership, and sign the waiver. Members must reserve their training sessions online in advance through our web site or the PushPress app.

First Time Visitor? Please Arrive 15 Minutes Early:

First Time Visitors are given instructions to arrive 15 minutes before the start of their first class to check in, receive a tour of the facility, and for those new or novices to Muay Thai, receive a 1-on-1 orientation on handwrapping and the basic Muay Thai stance and strikes. To ensure our first time visitors have a great experience, Member Experience reserves the right to refuse first time visitors their attendance if they arrive too late for this orientation to be completed.

Cancellations

Cancellations must be done 6 hours prior to the start of a class to avoid the late cancellation penalty (losing your class credit)

Penalties for No-Shows

If a class was booked to capacity prior to commencement and a member late-cancels or no-shows the following penalties are applied:
Class Pass Members – Forfeit their class pass (1st offense, warning, subsequent offenses – $31.50 charge to account)
Silver Members – Forfeit their class pass (1st offense, warning, subsequent offenses – $31.50 charge to account)
Gold Members – 1st offense, warning, subsequent offenses – $31.50 charge to account
therefore, please make sure to ‘check-in’ to every class!

Personal Training / Private Lessons Policies

Prepayment

Prepayments are required for Personal Training

Cancellation Policy

12 hours prior to the start of your lesson, otherwise your payment is forfeit

Cancellations

Cancellations must be done 6 hours prior to the start of a class to avoid the late cancellation penalty (losing your class credit)

No-Show Policy

Payment is forfeit if you miss/forget your appointment

Membership and Payment Policies

Autopay Membership Holds/Pauses

Memberships may be paused a maximum of 3 times per year, and for a total of 3 months per year. Membership suspension durations are a minimum of 14 continuous calendar days

Single Class or Class Pass Expiration

Expire after 12 months from purchase. Please use them promptly.

No Refunds

All sales are final. We regret no refunds are available under any circumstances, so please don’t buy on impulse, and commit to your investment in yourself!

Harassment and Discrimination Policy

Lotus Fitness and Thai Boxing Inc. is committed to providing an environment free of discrimination and harassment, where all individuals are treated with respect and dignity.

Harassment is defined as “engaging in a course of vexatious comment or conduct that is known or ought reasonably to be known to be unwelcome.”

Examples of harassment include (but are not limited to)

  • Epithets, remarks, jokes or innuendos related to a person’s race, gender identity, gender expression, body type, sex, disability, sexual orientation, creed, age, or any other ground
  • Posting or circulating offensive pictures, graffiti or materials, whether in print form or via e-mail or other electronic means
  • Singling out a person for humiliating or demeaning “teasing” or jokes because they are a member of a particular group of people.

Comments ridiculing a person because of characteristics that are related to a ground of discrimination. For example, this could include comments about a person’s body, dress, speech or other practices that may be related to their sex, race, gender identity or creed

Examples of Sexual and gender-based harassment can include (but are not limited to)

  • Unwelcome physical contact
  • Suggestive or offensive remarks or innuendoes about members of a specific gender
  • Leering or inappropriate staring
  • Bragging about sexual prowess or questions or discussions about sexual activities
  • Rough and vulgar humour or language related to gender
  • Propositions of physical intimacy or demands for dates or sexual favours

If you are a victim of harassment or discrimination by an employee or another member, or witness it, please speak to any Lotus Fitness instructor or employee of your choice, or email into info@lotusfitness.ca requesting a specific instructor or employee contact you to discuss. You will be protected from retaliation and the matter will be held in strict confidence.

Harassment and discrimination will not be tolerated, condoned or ignored at Lotus Fitness. If a claim of harassment or discrimination is proven, consequences ranging from being given official notice and written warning, orders to cease all interactions with the harassed person, to dismissal of employment/expulsion of membership will be considered.